Online Business Courses – Certificate III and IV

BSB30120 Certificate III in Business may suit students who are new to business, administration, customer service or general office environments. It is suitable for students seeking entry-level workplace skills or a pathway into further business study.

BSB40120 Certificate IV in Business may suit students who already have some workplace, administration, customer service or business experience and want to progress into team support, senior administration, office coordination, customer service leadership, project administration or supervisory pathways.

Both courses may suit students who want flexible online study and practical business skills that can be applied across a range of workplace settings.

There are no formal training package entry requirements for BSB30120 Certificate III in Business or BSB40120 Certificate IV in Business.

Under Trainex Academy’s admission policy, students must be 18 years or older at enrolment. Students enrolling in either course must also:

• Provide a valid Unique Student Identifier (USI)
• Complete identity verification requirements
• Complete the initial core skills assessment and pre-enrolment suitability review, including a further Language, Literacy, Numeracy and Digital Skills assessment where required under the Student Handbook
• Have access to a computer or laptop
• Have reliable internet access
• Have access to a webcam and microphone
• Have basic digital skills to use the learning management system, upload files, submit assessments and complete recorded activities where required
• Accept Trainex Academy’s enrolment terms, policies and student code of conduct

Students do not need to be currently employed to complete these qualifications. Simulated business activities and workplace-style tasks are used where workplace evidence is not available.

These courses are delivered and assessed in English. Students need sufficient reading, writing, numeracy, oral communication, learning and digital skills to complete online learning and assessment tasks.

Students should be able to read workplace-style documents, write emails and reports, complete forms and templates, use common digital tools, manage files, upload assessment evidence and communicate through the learning management system.

All applicants complete the initial core skills assessment in the Enrolment Form and a pre-enrolment suitability review. Under the Student Handbook, a further LLND assessment is required unless you have completed Year 12/HSC, or an Australian nationally recognised training product at or above the qualification level you are entering, or one AQF level below it. If the initial review identifies a risk, a further LLND assessment is required even where you hold that prior study. Suitability advice must be provided before enrolment is accepted.

Reasonable adjustments may be available where they do not change the competency outcome or assessment requirements.

Students undertaking BSB30120 Certificate III in Business will develop practical entry-level business skills including workplace communication, teamwork, digital communication, data collection, workplace safety, sustainability, personal work priorities, business risk, continuous improvement and project work.

Students undertaking BSB40120 Certificate IV in Business will develop more advanced business skills including workplace communication strategies, complex documents, digital collaboration, business relationships, WHS implementation, difficult conversations, leadership, team facilitation, critical thinking, personal development, wellbeing and business planning.

Both courses are designed to help students build practical workplace capability using simulated business tasks, templates, scenarios and digital activities.

Assessment is competency-based and completed online through the learning management system.

Assessment may include:

• Project-based tasks
• Case studies
• Simulated workplace activities
• Emails, forms, registers, logs and workplace documents
• Reports, schedules, plans and business records
• Practical digital tasks
• Knowledge questions and short written responses
• Recorded demonstrations or role-plays where required
• Reflection tasks
• Targeted follow-up questions to confirm understanding or authenticity

Students must submit their own work and may be required to complete authenticity declarations, file checks or follow-up questions as part of the assessment process.

BSB30120 Certificate III in Business includes 13 units of competency:

• BSBCRT311 Apply critical thinking skills in a team environment
• BSBPEF201 Support personal wellbeing in the workplace
• BSBSUS211 Participate in sustainable work practices
• BSBTWK301 Use inclusive work practices
• BSBWHS311 Assist with maintaining workplace safety
• BSBXCM301 Engage in workplace communication
• BSBDAT201 Collect and record data
• BSBTEC202 Use digital technologies to communicate in a work environment
• BSBOPS302 Identify business risk
• BSBPMG430 Undertake project work
• BSBPEF301 Organise personal work priorities
• BSBSTR301 Contribute to continuous improvement
• BSBXTW301 Work in a team

BSB40120 Certificate IV in Business includes 12 units of competency:

BSBXTW401 Lead and facilitate a team

BSBCRT411 Apply critical thinking to work practices

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBTWK401 Build and maintain business relationships

BSBWHS411 Implement and monitor WHS policies, procedures and programs

BSBWRT411 Write complex documents

BSBXCM401 Apply communication strategies in the workplace

BSBPEF401 Manage personal health and wellbeing

BSBPEF403 Lead personal development

BSBCMM412 Lead difficult conversations

BSBLDR411 Demonstrate leadership in the workplace

BSBESB401 Research and develop business plans