Student information

Before enrolling in a course with Trainex Academy, students should make sure they understand the course requirements and are ready to participate in training and assessment. All face-to-face training and practical assessment takes place at Suite 601, Level 6, 35 Smith Street, Parramatta. Contact us before enrolling to confirm session dates and times.

Students should review the relevant course page carefully, including delivery mode, duration, fees, entry requirements, assessment requirements, technology requirements and any practical attendance, licensing or regulatory considerations that apply to the course.

Before enrolling, students should check:

• Course name, code and outcome
• Delivery mode and course duration
• Fees, payment terms and refund conditions
• Entry requirements
• Technology and resource requirements
• Assessment requirements
• Practical attendance requirements, where applicable
• Licensing or regulatory requirements, where applicable
• Student support options
• Complaints and appeals processes

Trainex Academy requires students to be 18 years or older at enrolment. This is Trainex Academy’s admission policy. Other entry requirements vary by course and may include technology, physical, practical attendance, licensing or regulatory requirements.

All applicants must complete the initial core skills assessment in the Enrolment Form and a pre-enrolment suitability review. Business and Project Management applicants must also complete a further Language, Literacy, Numeracy and Digital Skills (LLND) assessment unless the Student Handbook’s prior-study criteria apply: Year 12/HSC, or Australian nationally recognised study at or above the qualification level being entered, or one AQF level below it. A further assessment is still required if the initial review identifies a risk. Course suitability and support needs must be reviewed, and suitability advice provided, before enrolment is accepted.

Reasonable adjustments may be available where they do not change the competency outcome, assessment requirements or any licensing or regulatory requirements.

Students undertaking nationally recognised training must provide a valid Unique Student Identifier (USI) before certification, unless a lawful exemption applies. Contact Trainex before enrolment if you believe you qualify for an exemption. NSW online RSA has a separate requirement for a USI before enrolment; an exemption request must be referred to Trainex and Liquor & Gaming NSW for confirmation.

Students may also be required to complete identity verification requirements before enrolment, assessment or certification. Course-specific identity requirements may apply, particularly where licensing or regulatory requirements are involved.

Students may need to provide:

• Full legal name
• Date of birth
• Contact details
• USI
• Photo identification
• Supporting documents where required for the course

Course fees are listed on each course page. Students should review course fees, payment requirements and refund conditions before enrolling.

Trainex Academy will provide clear information about fees, payment due dates, refund conditions and any additional costs before enrolment is finalised.

Students should understand:

• Total course fee
• Payment due date
• Any deposit or upfront payment requirements
• What is included in the course fee
• Any additional costs or resources required
• Refund conditions
• Withdrawal requirements
• Transfer or cancellation conditions

Students are responsible for actively participating in their course, completing learning and assessment activities, communicating with Trainex Academy when support is required and following all reasonable instructions, policies and course requirements.

Students are expected to:

• Provide accurate enrolment information
• Read and understand course information before enrolling
• Provide a valid USI where required
• Complete identity verification requirements
• Complete required LLND or pre-enrolment checks
• Access learning materials and complete required activities
• Submit assessment work by required timeframes
• Attend practical sessions where required
• Follow WHS, hygiene, behaviour and code of conduct requirements
• Submit their own work and maintain academic integrity
• Communicate with Trainex Academy if they need support or cannot attend

Trainex Academy aims to provide students with clear course information, trainer support and reasonable assistance throughout their learning journey.

Support may include course guidance, learning support, assessment feedback, reasonable adjustment where appropriate, technical support for online learning and referral to external support services where required.

Support may include:

• Course and enrolment guidance
• Trainer feedback
• Learning support
• LLND support options
• Reasonable adjustment where appropriate
• Online learning support
• Assessment clarification
• Referral to external services where required

Assessment is competency-based. This means students must provide evidence that they can meet the required skills and knowledge for each unit of competency.

Assessment methods vary by course and may include knowledge questions, short responses, case studies, projects, simulated workplace tasks, practical demonstrations, role-plays, recorded activities, workplace-style documents and portfolio evidence.

If a student is assessed as Not Yet Competent, Trainex Academy will provide feedback and information about reassessment options in accordance with its assessment procedures. Reassessment requirements may vary depending on the course and the assessment task.

Trainex Academy is committed to managing complaints and appeals fairly, transparently and in a timely manner.

Students may make a complaint about their training experience, support, service, conduct or other concerns. Students may also appeal an assessment or other adverse decision affecting them if they believe the decision was incorrect or the relevant process was not followed fairly. Our policies explain how to lodge a matter, the response timeframes, available support and how to request an independent review if it remains unresolved.

Trainex Academy collects and manages student information for enrolment, training, assessment, compliance, reporting, student support and certification purposes. Before providing enrolment information, read our VET student data privacy notice.

Student information is handled in accordance with privacy, records management and regulatory requirements. Some information may need to be reported to government or regulatory bodies as required for nationally recognised training.

Students who successfully complete all required units for a qualification will be issued with the relevant nationally recognised qualification.

Students who successfully complete one or more units but do not complete the full qualification may be eligible to receive a Statement of Attainment for the units achieved.

AQF certification is issued within 30 calendar days once the training and assessment requirements have been met, the agreed fees have been paid, and Trainex holds a verified USI or an applicable lawful exemption. Required identity and regulatory checks must also be satisfied. This AQF certification timeframe is separate from the NSW RSA interim-certificate and competency-card processes.